Frequently asked questions.

Yes! Every cookie is baked, decorated and finished by hand. Because of this, there may be very small differences between cookies, including variations in colour, shape, icing texture and finish. We think these little differences are part of the charm of handmade cookies.

Absolutely! Bespoke orders are what we love to do. We'll work with you to create a design around your occasion, theme, colours and personalisation. Please bear in mind that some designs may need to be adapted slightly to work beautifully with royal icing and hand decoration.

One reasonable round of minor amendments is included within a specific time period based on the amount of cookies ordered, such as a colour or small wording change. Larger changes or additional revisions may incur an additional design fee or require an updated quotation. Once your design has been approved, changes may not be possible, particularly once preparation or production has begun.

For Seasonal Boxes you can add it to your shopping basket on this website, subject to availability. For custom cookies please fill out an enquiry form and a quote will be sent to you along with a link for payment (either full payment or deposit).

Our minimum order for bespoke cookies is 12 cookies. Seasonal Cookie Boxes are separate products and aren't subject to the 12-cookie minimum. For larger events, weddings or corporate orders, different minimum quantities may apply.

Your date isn't reserved until the required payment has been received and your booking has been confirmed by us. We'll provide you with your order details so you can check everything carefully before your order goes into production.

For bespoke orders of £50 or more, a 50% deposit is required to secure your booking. The remaining balance is due 7 days before collection or delivery. For orders under £50, full payment may be required when booking.

Sometimes! Rush orders are subject to our availability and aren't guaranteed. If we're able to accommodate a short-notice order, an additional rush fee may apply but please feel free to double check with us anyway!

Our Seasonal Cookie Boxes are limited-edition collections of decorated cookies created around special occasions and seasons throughout the year. Think Valentine's Day, Mother's Day, Easter, Halloween, Christmas and other special collections. Each collection will have its own designs, quantity, flavour, packaging and price, which will be clearly displayed when the collection launches.

Our Seasonal Cookie Boxes are available in limited quantities. As a small business, the number available will vary depending on the collection and the time required to make it. Once they're gone, they're gone! Boxes are sold on a first-come, first-served basis.

Email subscribers may be given early access to pre-orders before a seasonal collection is released to the wider public. If you'd like first access to our seasonal collections, you can join our email list.

Seasonal boxes are designed as a fixed collection, so bespoke changes aren't available. The exact contents and any options available will be stated when the collection launches.

Please allow approximately one week for your order to be prepared and dispatched or made available for collection. For postal orders, this preparation time is separate from the postal delivery time. Because each collection is handmade, preparation times may occasionally vary depending on the number of orders and the complexity of the designs.

Yes. Local delivery is available across our stated service area, subject to availability. The delivery charge will be included in your quotation or displayed when ordering.

Yes, selected cookie orders can be sent by post. Postal orders are carefully packaged to help protect the cookies during transit, but unfortunately we can't completely eliminate the possibility of damage during delivery.

Please contact us as soon as reasonably possible, ideally within 24 hours, and send us photographs of the outer packaging, the inner packaging and the affected cookies. Please keep the packaging until we've had an opportunity to assess the issue. We'll review what has happened and work with you on an appropriate resolution in line with your consumer rights.

Please make sure someone is available to receive your order where possible. If delivery can't be completed because nobody is available or an incorrect/incomplete address has been provided, an additional delivery charge may apply.

Our kitchen handles allergens, so we cannot describe our kitchen as allergen-free. Full ingredient and allergen information can be found on our ingredients and allergens page and will also be provided with the cookie orders.

We may be able to accept dietary requests where we can safely fulfil them using our ingredients, equipment and food-safety procedures. We are hoping to launch a vegan alternative in the future. Please contact us before ordering to discuss your requirements.

Please tell us about any allergies or intolerances before placing your order. If you have a diagnosed allergy, please make sure you check the current allergen information provided for your specific order before consumption. Ingredients and suppliers can change.

Keep your cookies in their original packaging in a cool, dry place, away from direct sunlight, heat, steam and moisture. We don't recommend refrigerating them unless you've specifically been instructed to do so. Keep cookies flat where possible and handle them carefully by the edges. Do not stack anything on top of the cookies as it may compromise the design.

Please follow the best-before/use-by or consumption guidance provided with your order. For the best quality, keep them properly packaged and stored as instructed.

Cancellation depends on how far in advance you contact us and whether work has already begun on your order. Because bespoke orders may involve design work, ingredients, materials and reserved production time, cancellation may result in some costs being retained where legally permitted and reasonably related to work already completed or losses incurred. Once personalised production has started, cancellation or changes may not be possible.

Please contact us as soon as possible. Changes to quantities, designs, wording, packaging, flavours or delivery may affect the price and are subject to availability. Once production has begun, changes may no longer be possible.

We'd love that! You're very welcome to tag Leona Cookie Co. and share your cookies with us. We may also ask permission to share customer photographs on our social media.

We may photograph completed orders for our portfolio, social media pages and marketing. If you'd prefer us not to photograph or share your order, just let us know before completion and we'll respect your request.

We're a small business and genuinely want you to love your cookies. If there's a problem with your order, please contact us promptly with your order details and photographs where relevant. We'll review the issue fairly and work with you to find an appropriate resolution. Nothing in our policies affects your statutory consumer rights.

For our full terms, including payment, cancellations, delivery, allergens and other important information, please see our Terms & Conditions.